Privacy Policy

Introduction

Link-hollow respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide when using our website and services.

Information We Collect

We collect information you voluntarily provide when requesting services or contacting us, including:

• Name and contact details (email address, postal address)
• Service preferences and specific requirements
• Information about your home and living situation relevant to safety assessments
• Communication history with our team

We also automatically collect certain technical information when you visit our website, such as IP address, browser type, pages visited, and access times through standard web analytics.

How We Use Your Information

We use collected information to:

• Provide requested services and consultations
• Communicate about your service requests
• Improve our services and website functionality
• Send relevant information about services you've expressed interest in
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• With service providers who assist in delivering our services (contractors, assessment professionals) under strict confidentiality agreements
• When required by law or to protect legal rights
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service-related information is typically retained for seven years following service completion.

Your Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for specific uses of your information
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

Our website uses essential cookies to function properly. You can control cookie preferences through your browser settings. See our Cookie Policy for detailed information.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: [email protected]
Address: 127 Collins Street, Melbourne VIC 3000, Australia